Bill of Rights
The hospital and the medical staff have adopted the following statement of Patient Rights. This list includes, but is not be limited to the following:
- You have the right to the hospital’s reasonable response to your requests and needs for treatment or service, within the Hospital’s capacity, its stated mission, and applicable law and regulation.
- You have the right to considerate and respectful care. This right includes the consideration of the psychosocial, spiritual, and cultural variables that influence the perceptions of illness. The comfort and dignity of all patients is optimized to the best of ability while delivering care. For care of the AND (Allow Nature Death) patient, this care includes treating primary and secondary symptoms that respond to treatment as desired by the patient or surrogate decision maker, effectively managing pain, and acknowledging the psychosocial and spiritual concerns of the patient and the family regarding dying and the expression of grief by the patient, significant other, and
- Become informed of his or her rights as a patient and participate in care and in advance of, or when discontinuing, the provision of care. The patient may appoint a representative to receive this information should he or she so
- Exercise these rights and have reasonable access to care without regard to sex, sexual orientation, cultural, economic, educational, or religious background or the source of payment for care.
- Considerate and respectful care, provided in a safe environment, free from all forms of abuse, neglect, harassment, and/or
- Access protective and advocacy services or have these services accessed on the patient’s
- Appropriate assessment and management of
- Remain free from seclusion or restraints of any form that are not medically/behaviorally necessary or are used as a means of coercion, discipline, convenience, or retaliation by
- Knowledge of the name of the physician who has primary responsibility for coordinating his/her care and the names and professional relationships of other physicians and healthcare providers who will see him/her.
- Receive information from his/her physician about his/her illness, course of treatment, outcomes of care (including unanticipated outcomes), and his/her prospects for recovery in terms that he/she can
- Receive as much information about any proposed treatment or procedure as he/she may need in order to give informed consent or to refuse the course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved in the treatment, alternate courses of treatment or non-treatment and the risks involved in each, and the name of the person who will carry out the procedure or
- Participate in the development and implementation of his or her plan of care and actively participate in decisions regarding his/her medical care. To the extent permitted by law, this includes the right to request and/or refuse
- Formulate advance directives regarding his or her healthcare, and to have hospital staff and practitioners who provide care in the hospital comply with these directives (to the extent provided by state laws and regulations).
- Have a family member, significant other, or representative of his or her choice notified promptly of his or her admission to the hospital and designate visitors, non visitors at their choosing to include same sex partners, family, or designee support person(s).
- Have his or her personal physician notified promptly of his or her admission to the
- Full consideration of privacy concerning his/her medical care program. Case discussion, consultation, examination, and treatment are confidential and should be conducted discreetly. The patient has the right to be advised as to the reason for the presence of any individual involved in his or her
- Confidential treatment of all communications and records pertaining to his/her care and his/her stay in the hospital. His/her written permission will be obtained before his/her medical records can be made available to anyone not directly concerned with his/her
- Receive information in a manner that he/she understands. Communications with the patient will be effective and provided in a manner that facilitates understanding by the patient. Written information provided will be appropriate to the age, understanding and, as appropriate, the language of the patient. As appropriate, communications specific to the vision, speech, hearing cognitive and language-impaired patient will be appropriate to the
- Access information contained in his or her medical record within a reasonable time frame (usually within 48 hours of the request).
- Reasonable responses to any reasonable request he/she may make for
- Leave the hospital even against the advice of his/her
- Reasonable continuity of
- Be advised of the hospital grievance process, should he or she wish to communicate a concern regarding the quality of the care he or she receives or if he or she feels the determined discharge date is premature. Notification of the grievance process includes: whom to contact to file a grievance, and that he or she will be provided with a written notice of the grievance determination that contains the name of the hospital contact person, the steps taken on his or her behalf to investigate the grievance, the results of the grievance, and the grievance completion
- Be advised if hospital/personal physician proposes to engage in or perform human experimentation affecting his/her care or treatment. The patient has the right to refuse to participate in such research projects. Refusal to participate or discontinuation of participation will not compromise the patient’s right to access care, treatment, or services.
- Full support and respect of all patient rights should the patient choose to participate in research, investigation, and/or clinical trials. This includes the patient’s right to a full informed consent process as it relates to the research, investigation, and/or clinical trial. All information provided to subjects will be contained in the medical record or research file, along with the consent form(s).
- Be informed by his/her physician or a delegate of his/her physician of the continuing healthcare requirements following his/her discharge from the
- Examine and receive an explanation of his/her bill regardless of source of
- Know which hospital rules and policies apply to his/her conduct while a
- Designate a representative to make decisions to exercise the patient’s right to participate in the development of care and to make decisions regarding medical care on behalf of the
- Pastoral and other spiritual
- All hospital personnel, medical staff members, and contracted agency personnel performing patient care activities shall observe these patients’
PATIENT RESPONSIBILITIES ARE AS FOLLOWS:
- The care a patient receives depends partially on the patient himself. Therefore, in addition to these rights, a patient has certain responsibilities as well. These responsibilities should be presented to the patient in the spirit of mutual trust and respect:
- The patient has the responsibility to provide accurate and complete information concerning his/her present complaints, past illnesses, hospitalizations, medications, and other matters relating to his/her
- The patient is responsible for reporting perceived risks in his or her care and unexpected changes in his/her condition to the responsible
- The patient and family are responsible for asking questions when they do not understand what they have been told about the patient’s care or what they are expected to
- The patient is responsible for following the plan of care established by his/her physician, including the instructions of nurses and other health professionals as they carry out the physician’s orders.
- The patient is responsible for keeping appointments and for notifying the Hospital or physician when he/she is unable to do
- Accepting the consequences of failing to follow the recommended course of treatment or using other
- Respecting the hospital property and that of other
- The patient is responsible for following Hospital rules and regulations concerning patient care and
- The patient is responsible for assuring that the financial obligations of his/her Hospital care are fulfilled as promptly as
COMPLAINTS: If you have a complaint involving Methodist Southlake Hospital and want to speak to someone directly, please contact our Department of Patient Excellence by calling 817.865.4540 or writing a correspondence, sending it directly to the Methodist Southlake Hospital, 421 East Highway 114, Southlake, TX 76092. If you have a complaint against this hospital and wish to speak with someone not directly employed by the hospital, please contact the Agency for Health Care Administration by writing to Texas Department of State Health Services, Health Facility Compliance Division, 1100 West 49th Street, Austin, TX 78756 or call 1-888-973-0022.